Terms of Service

1. Acceptance of Terms

By accessing, browsing, registering for, purchasing, or otherwise using lockandopen.in and the products and services provided by LOCKANDOPEN LLP under the LockAndOpen brand, including ScholarSuite and PicStream (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and by the policies incorporated by reference, including our Privacy Policy, Refund & Cancellation Policy, and Cookie Policy, each as amended from time to time.

If you do not agree to these Terms or any incorporated policy, you must not access or use the Services. Continued use of the Services after any update to these Terms or incorporated policies constitutes acceptance of the revised terms to the extent permitted by applicable law.

By using the Services, you represent and warrant that:

• You are at least 13 years of age, or if under 13, you have obtained verifiable parental or guardian consent as described in our Privacy Policy.
• You have the legal capacity and authority to enter into a binding agreement under applicable law.
• You are not prohibited from using the Services under applicable law, regulation, or contractual restriction.
• If you purchase or manage a paid subscription, you agree to pay the applicable fees and taxes presented at checkout and to the billing, cancellation, refund, renewal, and storage terms set out in these Terms and the Refund & Cancellation Policy.

If you access or use the Services on behalf of an organisation, team, or other entity, you represent that you are authorised to bind that entity to these Terms, and "you" includes that entity.

2. Description of Services

LOCKANDOPEN LLP provides technology products designed to reduce friction in the way people learn, research, create, and work. Our products may use artificial intelligence, cloud infrastructure, and other technologies to provide their functionality.

Features, availability, functionality, and scope may change as our products evolve.

ScholarSuite

scholar-suite.app — An intelligent research workspace designed to bring research, knowledge, documents, and AI-assisted workflows together in one place. ScholarSuite may include research, document, analysis, writing, and other capabilities that evolve over time.

PicStream

picstream.in — A web-based visual workspace for discovering, creating, transforming, organizing, and managing images. PicStream may provide image search, AI-powered creation and transformation, collections, and large-scale visual asset workflows.

Pricing, Plans, and Subscriptions

LockAndOpen may offer free and paid plans for its products and services. Available plans, features, usage limits, storage limits, pricing, billing periods, and other benefits may vary depending on the applicable product and plan.

Current pricing and plan details will be displayed on the applicable product website or pricing page (including lockandopen.in/pricing).

Paid subscriptions may be offered on a recurring basis, such as monthly or other billing periods made available at the time of purchase.

By purchasing a paid subscription, you agree to pay the applicable fees and any applicable taxes presented to you at the time of purchase.

We may introduce, modify, or discontinue plans, features, pricing, or billing options as our Services evolve. Changes will generally apply as communicated through the applicable Service or pricing page.

Refunds, cancellations, subscription renewals, and other billing-related matters are governed by our Refund & Cancellation Policy. How we collect and use payment and subscription-related personal data is described in our Privacy Policy.

3. Payments and Payment Providers

Payments for paid subscriptions or other paid services may be processed through third-party payment service providers.

Depending on the applicable product and payment method, LockAndOpen may use supported third-party payment service providers to process payments, verify transactions, process refunds, and provide related payment services. Specific provider names may be disclosed on this page or in related policies when the applicable payment integration is live.

By making a payment, you agree to provide accurate and complete payment and billing information.

Payment transactions may be subject to the applicable terms, conditions, and privacy policies of the relevant payment provider and financial institution.

LockAndOpen does not store complete payment card details, UPI credentials, bank account passwords, or other sensitive payment authentication credentials unless explicitly stated otherwise and handled in accordance with applicable law.

We may receive transaction-related information from payment providers, such as payment status, transaction identifiers, payment amounts, and subscription information, in order to provide and manage our Services.

4. Automatic Renewal

Where a subscription is offered on a recurring basis, your subscription may automatically renew at the end of each billing period unless you cancel it before the next renewal date.

The applicable billing period, price, and renewal terms will be presented to you at the time of purchase.

You are responsible for managing your subscription and cancelling it before the next billing period if you do not wish to continue.

Cancellation and refund eligibility are governed by our Refund & Cancellation Policy.

5. Taxes

Prices for paid Services may be subject to applicable taxes.

Where applicable, Goods and Services Tax (GST) at the applicable rate, currently 18%, may be charged on subscriptions and other paid Services.

The applicable GST amount and the final amount payable will be displayed to you before you complete your purchase.

LOCKANDOPEN LLP may issue invoices or other applicable billing documentation in accordance with applicable law.

If tax rates or applicable tax requirements change, the taxes charged may change accordingly.

6. Subscription Access and Payment Failure

Access to paid features may depend on successful payment and an active subscription.

If a payment fails, is declined, reversed, disputed, or otherwise cannot be successfully processed, we may limit, suspend, or remove access to paid features until the payment issue is resolved.

We may provide notifications regarding unsuccessful payments or changes to subscription status through the applicable Service or the email address associated with your account.

Payment issues, refunds, and cancellations are subject to our Refund & Cancellation Policy.

7. Organization and Team Accounts

Certain Services may allow users to create or participate in organizations, teams, workspaces, or other collaborative environments.

The person or account associated with the purchase of an applicable Team or organization subscription may be designated as the Billing Owner.

The Billing Owner may manage applicable billing and subscription-related actions, including subscription cancellation and eligible refund requests.

Where supported by the applicable Service, billing ownership may be transferred to another existing member of the organization.

Organization administrators and users are responsible for managing member access, permissions, shared content, and other organization-level settings available through the applicable Service.

Additional rules relating to cancellations and billing ownership are described in our Refund & Cancellation Policy.

8. Storage Limits and Account Downgrades

Certain Services, including PicStream, may provide storage limits based on the applicable subscription plan.

If you cancel or downgrade your subscription and your stored content exceeds the storage limit available under your new plan, your access to certain storage-related features may be limited.

LockAndOpen may provide a grace period to allow you to download, delete, or otherwise manage your content.

If your storage usage continues to exceed the applicable limit after the relevant grace period, content may be subject to deletion in accordance with our Refund & Cancellation Policy and applicable Service terms.

You are responsible for maintaining backups of important content.

9. User Accounts and Authentication

You may be able to create an account using direct account authentication or supported third-party identity providers, which may include services such as Google or Microsoft.

You agree to:

• Provide accurate, complete, and current information during registration.
• Maintain the security of your account and authentication methods.
• Be responsible for activity occurring under your account.
• Not transfer or share your account where doing so is prohibited by the applicable Service.
• Notify us promptly of unauthorised access or a suspected security breach at [email protected].
• Comply with all applicable authentication and account-security requirements.

We may suspend or terminate accounts that violate these Terms or create a security, legal, or operational risk.

10. Acceptable Use

Permitted Use

You may use our Services for:

• Personal, educational, research, creative, and lawful commercial purposes.
• Activities within the intended scope of the applicable Service.
• Any other lawful purpose consistent with these Terms.

Prohibited Use

You must not use our Services to:

• Upload, create, share, or process illegal, harmful, abusive, or otherwise prohibited content.
• Infringe intellectual property, privacy, publicity, or proprietary rights of any third party.
• Distribute malware, viruses, or malicious code.
• Attempt unauthorised access to our systems, accounts, networks, or infrastructure.
• Interfere with, disrupt, overload, or impair the availability, integrity, or security of the Services.
• Conduct unauthorised automated scraping, crawling, harvesting, reverse engineering, or extraction of data or content.
• Circumvent security, authentication, access controls, usage limits, or other protective measures.
• Impersonate another person or entity.
• Harass, threaten, defraud, or harm other users or third parties.
• Use the Services to violate applicable law or regulation.
• Use generated or processed content in a manner that violates applicable law or third-party rights.

We may investigate suspected violations and take appropriate action, including limiting, suspending, or terminating access.

11. Intellectual Property

LOCKANDOPEN LLP's Rights

LOCKANDOPEN LLP owns or licenses all rights, title, and interest in and to the Services, including software, interfaces, designs, branding, trademarks, logos, documentation, and proprietary materials. Nothing in these Terms transfers ownership of LOCKANDOPEN LLP's intellectual property to you.

Your Content

You retain ownership of content you upload to the Services and, subject to applicable law and any third-party rights, ownership of content you create using the Services.

By submitting content to a Service, you grant LOCKANDOPEN LLP a limited, non-exclusive, royalty-free licence to host, store, reproduce, display, transmit, and process that content only as reasonably necessary to provide, secure, maintain, and improve the applicable Service, and as otherwise described in our Privacy Policy.

This licence does not transfer ownership of your content to LOCKANDOPEN LLP.

AI-Assisted Processing and Model Improvement

Some Services use AI systems operated by LOCKANDOPEN LLP and/or third-party AI providers. Queries, prompts, documents, images, and other inputs may be processed to generate results.

Our handling of AI-related data is described in our Privacy Policy. Where our Services use interactions or content for model training or improvement, that processing will be governed by the disclosures and choices stated in the Privacy Policy and applicable Service.

12. User-Generated and AI-Generated Content

Your Responsibilities

You are responsible for the content you upload, submit, download, generate, transform, or publish through our Services. You represent that you have the necessary rights, permissions, and lawful basis to use such content and to instruct LOCKANDOPEN LLP to process it.

ScholarSuite

Documents, research papers, PDFs, notes, and other materials you upload remain your property or the property of their respective rights holders.

ScholarSuite may produce AI-generated summaries, analyses, suggestions, citations, explanations, or other research assistance. Such outputs may contain errors, omissions, outdated information, or inaccurate references and should not be treated as a substitute for independent academic or professional judgment.

You are responsible for reviewing and verifying AI-generated results before relying on, submitting, or publishing them.

PicStream

Images and other assets you upload, generate, download, or process through PicStream may be subject to copyright, licence, trademark, publicity, or other rights.

You are solely responsible for ensuring that your use, modification, publication, distribution, or commercial use of such content complies with applicable law and any relevant licence or third-party terms. AI-generated or transformed images may also require review for legal, factual, or platform-specific restrictions before use.

You are responsible for maintaining appropriate backup copies of important content.

13. AI Services and Third-Party Providers

Our Services may use or integrate third-party technologies and AI services, which may include providers such as Google and Microsoft, in addition to systems and models operated by LOCKANDOPEN LLP.

Third-party providers may process submitted data to provide requested functionality under their applicable commercial terms, privacy policies, and service agreements.

We do not guarantee the availability, accuracy, output quality, or continued operation of any third-party service.

Your use of a third-party service may also be subject to that provider's own terms and policies.

14. Infrastructure, Hosting, and Data Location

LOCKANDOPEN LLP's primary application servers, databases, and company-operated backend infrastructure are hosted in India.

Where supported by the relevant provider, we configure our cloud infrastructure to use India-based regions for application and data hosting.

Our infrastructure may use services from providers such as Microsoft Azure, Amazon Web Services (AWS), and Zoho, together with other service providers required to operate the Services.

Certain third-party services, including authentication, analytics, communication, AI, or other external APIs, may be operated on infrastructure controlled by those providers. Their processing and data-location practices are governed by their respective terms and policies.

For more information about how information is handled, see our Privacy Policy.

15. Privacy and Data Security

We implement technical and organisational measures intended to protect user data, including encryption in transit and at rest, access controls, authentication mechanisms, logging, and security practices described in our Privacy Policy.

We design our systems so that access to user data is restricted to the account holder and the systems or authorised personnel that require access to operate, secure, or support the Services, subject to the circumstances described in the Privacy Policy.

No method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.

16. Service Availability and Modifications

• Our Services are provided on an "as available" and "as is" basis.
• We do not guarantee uninterrupted, error-free, or continuous availability.
• Features, models, integrations, interfaces, usage limits, and functionality may change as our Services evolve.
• We may modify, suspend, restrict, or discontinue any part of a Service.

Where reasonably practicable, we will provide notice of material changes through the Service or other appropriate channels.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

LOCKANDOPEN LLP DISCLAIMS, TO THE EXTENT PERMITTED BY LAW, WARRANTIES INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT OR AI-GENERATED RESULTS
• UNINTERRUPTED OR ERROR-FREE OPERATION

AI-generated outputs are provided for assistance and convenience and may not always be accurate, complete, current, or suitable for a particular purpose.

18. Limitation of Liability

To the maximum extent permitted by applicable law:

• LOCKANDOPEN LLP shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, opportunities, or data, arising from or related to your use of or inability to use the Services.
• Our aggregate liability for direct damages shall not exceed the greater of INR 1,000 or the amounts you paid to LOCKANDOPEN LLP for the applicable Services during the 12 months preceding the event giving rise to the claim.
• We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, government actions, internet or telecommunications failures, third-party provider outages, or other force majeure events.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

19. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless LOCKANDOPEN LLP and its founders, partners, employees, contractors, and agents from claims, liabilities, damages, losses, and reasonable expenses arising out of or related to:

• Your use of or access to the Services.
• Your violation of these Terms.
• Your violation of applicable law.
• Your content or instructions submitted to the Services.
• Your infringement of a third party's rights, including intellectual property, privacy, or publicity rights.

20. Termination

By You

You may stop using a Service or request account deletion through the applicable account controls or by contacting [email protected].

By Us

We may suspend or terminate access, including without prior notice where appropriate, if:

• You violate these Terms.
• You engage in illegal, fraudulent, abusive, or harmful activity.
• Your account creates a security, legal, or operational risk.
• Continued access could materially affect the Services or other users.

Effect of Termination

Upon termination:

• Your access to the applicable Services may end.
• Your data will be handled in accordance with our Privacy Policy.
• Provisions that by their nature should survive termination, including intellectual property, indemnification, limitation of liability, and governing law, will continue to apply.

21. Related Policies

Your use of our Services is also subject to applicable policies, including:

• Privacy Policy
• Refund & Cancellation Policy
• Cookie Policy
• Any product-specific terms or policies

These policies are incorporated into these Terms by reference where applicable.

In the event of a conflict between these Terms and a product-specific policy relating specifically to billing, refunds, cancellations, or storage, the applicable product-specific policy or Refund & Cancellation Policy will govern that specific matter.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Any dispute arising from or relating to these Terms or the Services shall first be addressed through good-faith informal resolution by contacting [email protected].

If the dispute is not resolved informally, it shall be handled in accordance with applicable Indian law, including the Arbitration and Conciliation Act, 1996, where arbitration is applicable or agreed.

Subject to the foregoing and applicable law, any dispute shall be subject to the jurisdiction of the courts having competent jurisdiction under applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, legal requirements, or business practices.

When we make material changes, we may:

• Post the updated Terms on this page.
• Update the "Last Updated" date.
• Notify registered users through email, in-product notices, or other reasonable means.

Your continued use of the Services after the updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law.

24. Legal Entity

These Terms are provided by and constitute an agreement with:

The LockAndOpen name is the brand under which LOCKANDOPEN LLP operates its website, products, and services.

25. Contact Us

For questions, concerns, or requests related to these Terms: